Sometimes, we can make allowances for smaller orders, depending on the product. Please email us the specific products and quantities you require and we will let you know if it’s possible.

Unfortunately we're not set up to send samples.  We store a lot of our merchandise at third-party warehousing/fulfillment facilities and the staff there will only ship out the pre-packed cases we have stored there.  We apologize for any inconvenience.  If you have any questions about the merchandise you're considering however, please contact us and we'll be more than happy to answer them for you.

There is no minimum dollar amount.  You can purchase each item in whatever case packs are offered.

We accept Visa, MasterCard, Discover Card, or American Express credit cards. We also accept money orders and bank transfers and PayPal. For bank transfer, you can use Wise (formerly TransferWise) for cheap and fast payments - see Manual payment methods in the checkout.

From time to time, we do extend credit terms, however it is rare.  In order to request terms, you must be a medium to large sized business or institution with an established and verifiable reputation and credit history.  You must place several orders with us first, paying up front as per our standard procedure.  Once your account with us has an established order history, please contact us to further discuss the option of obtaining credit terms.

If the goods you receive are deemed damaged or your receive an item other than what you ordered, let us know within 7 days of receipt and we'll send you a return shipping label. You can return the full case with the retail packaging unopened and we'll offer you a full credit, refund, or exchange.

If you just decide you don't want an item for whatever reason, you can return the full case with the retail packaging unopened within 7 days of receipt in exchange for goods of equal or greater value (in which case you'll be invoiced for any difference) or you can request a credit or refund on the cost of goods minus a 15% restocking fee.

Partial cases or merchandise that's had its retail packaging opened cannot be returned or exchanged for any reason.  All return requests must be made within 7 days of receipt.  Requests made after that point will not be approved for any reason.

We ship with Meest / Nova Poshta / Ukrposhta on orders out of Ukraine and Canada Post / USPS for orders sent from our warehouse in Canada. Where we send your order from depends on the availability of inventory at each location and the proximity to your address.

Shipping time will vary depending on which product(s) you order, as we have multiple shipping centers located across the country. Most orders ship within 24 to 48 hours and arrive within 7 business days of shipping, however some items may take up to two weeks. We try to deliver your merchandise as expeditiously as possible, however we make no guarantees on shipping time. If you have a time sensitive order, please contact us prior to placing it to ensure it will get to you by your deadline. We also encourage you to be mindful of any national or cultural holidays that may impact shipping schedules.

We ship to most countries globally. If you have a specific question about your country, feel free to email us and we will be able to let you know.